Privacy policy
This policy describes how Mira Cleaning uses information when you use the app or contact support.
Account and appointment information
When you create an account, Mira Cleaning collects your name and email address. Booking records include the service, date and time, and either an apartment service address or a vehicle make and model. We use these details to manage appointments and provide the services you request.
If you submit a rating or comment or use a referral code, we keep that information with the relevant booking or account so we can manage reviews and referral credits.
Payments and reminders
For in-person payments, Mira Cleaning records the amount and payment status so you can access a receipt. If online checkout is offered, Stripe handles card entry through its checkout page, and Mira Cleaning receives the payment result. Mira Cleaning does not receive your full card number through the app.
If you enable reminders, the app schedules notifications on your device for confirmed appointments. You can turn reminders off in the app or in your device settings.
Access and retention
Authorized Mira Cleaning staff can access the appointment information they need to manage bookings and respond to support questions. We use infrastructure providers to operate the service and Stripe when online checkout is offered.
We retain information as needed to manage accounts and bookings, provide support, resolve disputes, and meet applicable recordkeeping requirements.
Contact and privacy requests
To delete your customer account, open Account → Delete account in the app and confirm with your password. Deletion removes your account, reviews, referral credit, and booking history, and cancels upcoming appointments. Save any digital receipts you need before deleting your account.
Use the support page to ask about your information or request access or correction. We may ask you to verify your account before acting on a request.
Contact Mira Cleaning